Data Protection Information
Please scroll down or click on the numbered links to read our data protection information or select the thumbnails below to download the full documents in PDF format
Our Data Protection Complaints Procedure
1. Your Right to Complain
We are committed to protecting your personal data and respecting your privacy. If you believe we have mishandled your personal information or not met our data protection obligations, you have the right to raise a complaint. We take all concerns seriously and will work to resolve them promptly and fairly.
2. How to Make a Complaint
You can raise a data protection complaint by contacting us in any of the following ways:
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Email:
info@myself-management.org
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Post:
FAO Data Protection Team
MySelf-Management SCIO
Thorfin House
Bridgend Business Park
Dingwall. IV15 9SL
Please include:
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Your name and contact details
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A clear description of your concern
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Any relevant dates or supporting information
If you need help making your complaint, we are happy to assist.
3. What Happens Next
Once we receive your complaint:
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We will acknowledge it within 5 working days
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We will investigate the issue thoroughly and fairly. If your complaint relates to a member of the Data Protection Team, arrangements will be put in place to ensure the process is robust and impartial
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We may contact you for further information if needed
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We aim to provide a full response within 20 working days
If the matter is complex and requires more time, we will keep you updated on progress.
4. Communicating the Outcome
We will respond to your complaint in writing (by email or post, depending on your preference). Our response will explain:
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What we found during our investigation
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Any actions we have taken or plan to take
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Your options if you are not satisfied with our response
5. If You Are Still Not Satisfied
If you remain unhappy with how we have handled your complaint, you have the right to complain to the Information Commissioner’s Office (ICO). You can contact the ICO at:
Website: https://ico.org.uk
Phone: 0303 123 1113
Our Members Registration Privacy Notice
The Data Controller for your information is MySelf Management, Thorfin House, Bridgend Business Park, Dingwall IV15 9SL, registered charity number SC050558.
All your personal information will be processed in accordance with UK data protection law including the Data Protection Act 2018, the UK General Data Protection Regulation (UK GDPR) and the amendments introduced by the Data (Use and Access) Act 2025.
For any queries or concerns about how your personal data is being processed you can contact
We will use your personal data for the following purposes: communicating with you, registration with MySelf Management, and administration of services, activities, courses, workshops and projects.
Our lawful basis for using the data is/are:
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MySelf Management is carrying out a public task in the public interest
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Data processing is necessary for MySelf Management to comply with charity law
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Data processing is necessary to protect the vital interests of the individual or another individual (in a life-or-death situation)
If you withheld this data, you would be unable to access MySelf Management services.
We do not hold special category (sensitive) data about your long-term condition on our members database. However, we do recognise that becoming a member can identify you as someone who is living with a long-term condition and have appropriate safeguards in place to protect your information, for example access restrictions are in place for our database.
Your data will, or may, be shared with the following recipients or categories of recipient:
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third party service providers including:
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Microsoft (who provide Office 365 platform)
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sfG Software Ltd, our IT Support providers
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Partner organisations who help us deliver specific services from time to time and where you have expressed an interest in that particular service
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External print shop to facilitate the (occasional) direct distribution of high-quality newsletters
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This process does not involve your data being sent outside of the UK.
The processing of your data does not involve automated decision making.
Note:
If you join our Facebook Groups, you will be sharing your information directly with Facebook. You should refer to their privacy notice to understand how your information will be processed by Facebook. You are not required to join our Facebook groups to access our services.
Your data will be retained for the following length of time:
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Membership registration information will be held until you advise that you no longer wish to be a member.
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You will receive emails about our services unless you advise that you no longer wish to receive these (there is an option in the emails to ‘unsubscribe’) or no longer wish to be a member.
Your Rights
Under data protection law, you have legal rights in relation to your information, including:
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your right to be informed of how your data is being processed, (as in this privacy notice);
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your right to access and obtain a copy of your data on request, often referred to as a subject access request;
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your right to ask an organisation to change incorrect or incomplete data;
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your right to ask an organisation to delete or stop processing your data under certain circumstances;
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your right to object to the processing of your data under certain circumstances;
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your right to data portability and in relation to automated decision making and profiling.
Please note that the above rights are not absolute, and we may be entitled to refuse requests where exceptions apply. Further details about your privacy rights can be found on the Information
Commissioner’s Office website https://ico.org.uk/
Further Information and Complaints
If you would like further information about how your personal data is processed by MySelf Management or you have a complaint, please contact us in the first instance at info@myself-management.org
If you are dissatisfied with the response, you have the right to lodge a complaint with the
Information Commissioner’s Office by visiting https://ico.org.uk/ or by phone on 0303 123 1113.
Alternatively, you can write to:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Last reviewed April 2026.